How To Create a Strong Office Culture In Your Practice
So how do you build a strong office culture in your healthcare practice? In this video, I'll share with you 9 tips on how to build and maintain a team you and your patients will be proud of!
If you own or manage a practice, you know a strong office culture doesn't happen on its own.
It takes leadership, strategic thinking, time, and the right people to build.
As an innovative and forward-thinking practice owner, here are nine tips to help you build the office culture of your dreams.
1) Think about how you want the office culture to be
Take the time to think about and really visualize what you want your office culture to look and feel like.
Envision this not only from a staff and doctor perspective but from a patient perspective too.
As this vision comes together, put it all down on paper, schedule an office meeting, and inform the entire team.
2) Brainstorm a pathway to achieve it together
Now that you have everybody's attention, make sure you take the time to listen to any input or feedback the entire team has to offer.
Talk about ways you can achieve your goals and ways you can bring this vision to life.
Role play certain scenarios where you fell short in the past and how you can improve upon those scenarios in the future.
Most importantly, get your team's buy-in and start the process as soon as possible.
3) Implement strong communication systems
The best health care practices communicate effectively.
This can be done in person through daily morning huddles, regularly scheduled meetings, and group lunches.
It can also be achieved through technology, such as secure emailing, Slack, and in-office messaging systems.
The key here is that you have a system in place to communicate efficiently and effectively.
4) Lead by example
If you're the practice owner or manager, you have to lead by example!
Always bring a positive attitude to everything that you do. Check in with your fellow team members and make sure that they're doing okay.
Ask them about what's going on in their life and really get to know them.
Of course, do the little things throughout the practice. This can be something as simple as taking out the trash or cleaning the bathroom.
5) Educate, delegate, and empower
Take the time to train your team members effectively and really educate them in everything that they do within the practice.
Invest in staff continuing education. As you see employees rise up and take responsibility, delegate tasks and empower them to really thrive within the practice.
6) Celebrate often
To keep the office morale high, make sure you're celebrating everything that has a need to be celebrated. This includes birthdays, anniversaries, and important milestones in your employees' lives.
Also, celebrate office successes such as positive reviews, advancements in training, and an increase in the practice's bottom line.
7) Plan events out of the practice
Schedule regular social and team building activities so you're able to engage with your team and they're able to hang out outside of the practice.
This provides them with the opportunity to get to know each other on a personal level without having to worry about work.
8) Hold each other accountable
The best healthcare practices have solid checks and balances in place to make sure that everyone does their job effectively and holds each other accountable.
Disclaimer: This is not intended for employees to cause drama and pick on employees they don't like. Instead, this is to help hold the whole team accountable so that the practice operates most effectively and you're best serving the patient.
9) Improve every hire
Hiring is challenging!
Improve with every single hire and make sure you tweak your onboarding process based on exit interviews and feedback from the current team members.
Learn from mistakes that have occurred in the past and do your best to put them behind you.
When a practice is filled with employees that care about each other, it shows. While challenging to accomplish, the steps above will have you well on your way.
What steps are you taking to build a strong office culture in your practice? Let me know in the comments below and stay tuned for my next video where we can reflect and grow stronger together.
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